Privacy Policy

Privacy Policy

Last Updated: September 23, 2026

This Privacy Policy describes how PHEENN, operated by Chengdu Rongchuang Zhiyun Technology Co., Ltd. ("PHEENN," "we," "us," or "our"), collects, uses, discloses, stores, and otherwise processes your personal information when you visit our website, use our services, make a purchase, communicate with us, or otherwise interact with PHEENN.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

PHEENN is operated by:

Chengdu Rongchuang Zhiyun Technology Co., Ltd.

Business Address:
Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Customer Support Email:
service@pheenn.com

Phone:
+852 7455701

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)

We aim to respond to customer inquiries within 24–48 business hours.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Contact Information

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order and Transaction Information

When you make or attempt to make a purchase, we may collect:

  • Products purchased or viewed

  • Order number

  • Order value

  • Shipping method

  • Billing information

  • Payment status

  • Refund information

  • Return information

  • Transaction history

Payment card information may be processed directly by authorized payment processors. We do not necessarily receive or store your complete payment card details.

Account Information

If account functionality is available, we may collect information such as:

  • Username

  • Password or authentication credentials

  • Saved addresses

  • Order history

  • Account preferences

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Products viewed

  • Time spent on pages

  • Click activity

  • Shopping cart activity

  • Checkout activity

  • Approximate geographic information derived from IP address

  • Cookie and similar technology identifiers

Customer Service Information

When you contact us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Order number

  • Correspondence with our customer service team

  • Photos or videos you voluntarily provide

  • Information relating to a return, refund, damaged item, or customer service request

Marketing and Advertising Information

Depending on your choices and applicable law, we may collect information relating to:

  • Marketing preferences

  • Advertising interactions

  • Email engagement

  • Website behavior

  • Referral sources

  • Campaign identifiers

  • Device or browser identifiers

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from several sources.

Information You Provide Directly

We collect information when you:

  • Place an order

  • Create an account

  • Subscribe to marketing communications

  • Contact customer support

  • Request a return or refund

  • Participate in a promotion

  • Submit information through our website

Information Collected Automatically

We and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools to collect information about your interaction with our website.

Information From Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify and ecommerce service providers

  • Payment processors

  • Shipping and logistics providers

  • Analytics providers

  • Advertising platforms

  • Fraud prevention providers

  • Customer support providers

  • Marketing technology providers

Information received from third parties is handled in accordance with this Privacy Policy and applicable law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Products and Services

We use information to:

  • Process orders

  • Process payments

  • Arrange shipping

  • Provide tracking information

  • Deliver products

  • Manage returns

  • Process refunds

  • Handle cancellations

  • Provide customer support

Managing Your Account

Where applicable, we may use information to:

  • Create and maintain your account

  • Save your preferences

  • Display your order history

  • Improve account security

Communicating With You

We may use your information to:

  • Send order confirmations

  • Send shipping and delivery updates

  • Respond to customer service requests

  • Notify you about account or order issues

  • Provide important service-related information

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

  • Send promotional emails

  • Present relevant advertisements

  • Measure advertising performance

  • Understand customer interests

  • Improve marketing campaigns

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in applicable marketing emails.

Improving Our Website and Services

We may use information to:

  • Understand how customers use our website

  • Analyze website performance

  • Improve navigation and usability

  • Improve product selection

  • Improve customer experience

  • Diagnose technical problems

  • Develop and improve our services

Security and Fraud Prevention

We may process information to:

  • Detect fraudulent transactions

  • Prevent unauthorized access

  • Protect customer accounts

  • Investigate suspicious activity

  • Protect our website and services

  • Enforce our terms and policies

Legal and Regulatory Purposes

We may use information where reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Establish or defend legal claims

  • Enforce agreements

  • Protect our rights, customers, business, and property

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

  • Keep the website functioning properly

  • Remember shopping cart contents

  • Remember user preferences

  • Enable checkout functionality

  • Understand website traffic

  • Analyze customer behavior

  • Measure advertising effectiveness

  • Improve website performance

  • Provide more relevant advertising

Cookies may include session cookies that expire when you close your browser and persistent cookies that remain on your device for a defined period.

You may be able to manage or block cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect the functionality of the website.

6. SHOPIFY

Our online store may be hosted or supported by Shopify.

Shopify may process personal information to provide ecommerce services, checkout functionality, hosting, fraud prevention, analytics, and other services necessary to operate our store.

Your information may therefore be processed through Shopify's systems in accordance with Shopify's own privacy practices.

7. PAYMENT PROCESSING

Payments may be processed through third-party payment providers.

Depending on the payment method you select, the payment provider may collect information such as:

  • Cardholder name

  • Billing address

  • Payment card information

  • Bank information

  • Transaction information

  • Device or security information

Payment providers process such information according to their own privacy policies and security procedures.

PHEENN does not require customers to provide full payment card numbers or account passwords through customer service email.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify

  • Payment processors

  • Shipping companies

  • Logistics providers

  • Warehousing providers

  • Customer service platforms

  • Email service providers

  • Analytics providers

  • Advertising platforms

  • Website hosting providers

  • Fraud prevention providers

  • IT and security providers

  • Professional advisers

  • Government agencies or authorities where legally required

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

We do not authorize third-party service providers to use personal information for purposes unrelated to the services they provide to us, except where independently permitted by law or disclosed through their own applicable terms and privacy notices.

9. ADVERTISING AND ANALYTICS

We may work with analytics and advertising providers to understand how visitors use our website and to measure or improve advertising performance.

These providers may use cookies, pixels, or similar technologies to collect information about:

  • Pages viewed

  • Products viewed

  • Purchases

  • Shopping cart activity

  • Device information

  • Browser information

  • IP address

  • Advertising interactions

  • Referral information

Depending on applicable law, you may have the right to opt out of certain targeted advertising, cross-context behavioral advertising, or similar data uses.

Where required, appropriate privacy or cookie controls may be provided on our website.

10. EMAIL MARKETING

If you choose to receive promotional emails from PHEENN, we may send information about:

  • New products

  • Promotions

  • Special offers

  • Product recommendations

  • Store updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, or responses to customer service requests.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information

  • The purpose for which it was collected

  • Customer service requirements

  • Contractual obligations

  • Fraud prevention needs

  • Accounting requirements

  • Tax requirements

  • Legal or regulatory obligations

  • The need to establish or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

12. INTERNATIONAL DATA TRANSFERS

PHEENN operates internationally, and our customers, service providers, logistics partners, ecommerce providers, and technology providers may be located in different countries or regions.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we take reasonable measures to protect personal information transferred internationally.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is processed

  • Object to certain processing

  • Restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain information

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or similar activities where applicable

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact:

service@pheenn.com

Please include sufficient information for us to understand and verify your request.

We may need to verify your identity before completing certain privacy requests.

14. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your jurisdiction and the circumstances, these rights may include:

  • The right to know what personal information is collected

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to obtain a copy of certain information

  • The right to opt out of certain targeted advertising

  • The right to opt out of certain sharing or sale of personal information where legally defined

  • The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

Where required by applicable law, we will provide appropriate methods for exercising these rights.

Requests may be submitted to:

service@pheenn.com

15. GLOBAL PRIVACY CONTROL AND OPT-OUT SIGNALS

Some browsers or browser extensions may allow users to send privacy preference signals, including Global Privacy Control signals.

Where applicable law requires recognition of such signals and our website is technically able to receive them, we will process supported signals in accordance with applicable requirements.

16. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

Where applicable, individuals located in the European Economic Area or United Kingdom may have data protection rights relating to their personal information.

Depending on the relevant circumstances, our processing may rely on legal bases such as:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent

Individuals may have rights to access, correct, delete, restrict, object to, or request portability of certain personal information, subject to applicable law.

Where processing relies on consent, consent may generally be withdrawn without affecting processing that occurred before withdrawal.

17. CHILDREN'S PRIVACY

Our website and services are not intended for children who are below the minimum age required to provide valid consent under applicable law.

We do not knowingly seek to collect personal information from children for the purpose of selling products directly to them.

If you believe a child has provided us with personal information without appropriate authorization, please contact:

service@pheenn.com

We will review the request and take appropriate action where required.

18. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Customers should take reasonable steps to protect their own accounts, devices, passwords, and payment information.

If you believe your interaction with us is no longer secure, please contact us promptly.

19. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, payment providers, social media platforms, or other services operated by third parties.

We are not responsible for the privacy practices, security practices, or content of third-party services.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

20. DO NOT TRACK

Some web browsers include "Do Not Track" functionality.

Because there is not necessarily a uniform standard for interpreting all Do Not Track signals, our website may not respond to every such browser signal.

Where applicable law requires recognition of a specific privacy preference signal, we will handle supported signals as required.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our website or services

  • Technology

  • Service providers

  • Legal or regulatory requirements

When we update this Privacy Policy, we may revise the Last Updated date at the top of the page.

We encourage customers to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy, your personal information, privacy rights, or how PHEENN handles personal information, please contact us.

Brand Name:
PHEENN

Legal Company Name:
Chengdu Rongchuang Zhiyun Technology Co., Ltd.

Customer Support Email:
service@pheenn.com

Phone:
+852 7455701

Business Address:
Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Return Address:
Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)

Response Time:
We aim to respond within 24–48 business hours.

For faster assistance regarding an existing order, please include your order number whenever possible.

Thank you for choosing PHEENN.