Terms of Service

Terms of Service

Last Updated: September 23, 2026

Welcome to PHEENN.

These Terms of Service ("Terms") govern your access to and use of the PHEENN website, products, services, checkout, customer support, and related features.

PHEENN is operated by Chengdu Rongchuang Zhiyun Technology Co., Ltd.

By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. ABOUT PHEENN

Brand Name:
PHEENN

Legal Company Name:
Chengdu Rongchuang Zhiyun Technology Co., Ltd.

Business Address:
Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Customer Support Email:
service@pheenn.com

Phone:
+852 7455701

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)

We aim to respond to customer inquiries within 24–48 business hours.

Chengdu Rongchuang Zhiyun Technology Co., Ltd. operates PHEENN and is responsible for the operation of this website and related customer support services.

2. ELIGIBILITY TO USE OUR SERVICES

By using our website or placing an order, you represent that:

  • You are legally permitted to enter into a binding agreement under applicable law

  • The information you provide is accurate and complete

  • You will use our website and products only for lawful purposes

  • You will not use our services in a way that violates applicable laws or the rights of others

If you are using our services on behalf of another person or organization, you represent that you are authorized to do so.

3. ONLINE STORE TERMS

You may not use our products or services for any illegal or unauthorized purpose.

You may not:

  • Violate applicable laws or regulations

  • Submit false or misleading information

  • Interfere with website security

  • Attempt unauthorized access to the website

  • Introduce malicious code, viruses, or harmful software

  • Use automated systems to misuse or overload the website

  • Copy or misuse website content in violation of intellectual property rights

  • Engage in fraudulent transactions

  • Abuse promotions, discount codes, returns, refunds, or payment systems

We reserve the right to restrict or terminate access to our services where reasonably necessary to protect our customers, website, business, or legal rights.

4. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, colors, and other information.

However:

  • Colors may vary depending on screen settings, lighting, photography, and production batches

  • Measurements may vary slightly due to manufacturing tolerances or measuring methods

  • Packaging may occasionally be updated

  • Minor product details may vary between production batches

  • Product availability may change without notice

We do not guarantee that all product images, colors, or displays will appear exactly the same on every device.

Material product differences that affect functionality will be handled in accordance with applicable consumer protection laws and our Return & Refund Policy.

5. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Modify product selections

  • Refuse unusually large or suspicious orders

  • Cancel products that become unavailable

If a product becomes unavailable after payment has been completed, we may contact you to offer an alternative, partial shipment, replacement, or refund as appropriate.

6. PRICING

Product prices are displayed on the website and may change from time to time.

Prices may vary because of:

  • Promotions

  • Product variants

  • Bundles

  • Quantity discounts

  • Regional pricing

  • Currency conversion

  • Shipping destination

  • Tax requirements

The price displayed during checkout before you submit your order will generally be the applicable purchase price.

We reserve the right to correct obvious pricing, typographical, or technical errors.

If a material pricing error affects an order, we may contact you before fulfillment and provide the option to proceed at the corrected price or cancel the affected item.

7. DISCOUNTS AND PROMOTIONS

From time to time, PHEENN may offer:

  • Discount codes

  • Bundle offers

  • Free shipping promotions

  • Quantity discounts

  • Limited-time promotions

  • Gifts with purchase

  • Other promotional offers

Promotions may:

  • Have specific eligibility requirements

  • Be limited to selected products

  • Be restricted by region

  • Have expiration dates

  • Be subject to minimum order values

  • Be limited to one use per customer or order

Unless otherwise stated, promotional offers cannot necessarily be combined.

We reserve the right to modify or withdraw a promotion where permitted by law.

8. ORDERS

Placing an order is an offer to purchase products from PHEENN.

After you submit an order, you may receive an order confirmation email.

An order confirmation acknowledges that we received your order but does not necessarily mean the order has entered fulfillment.

We may review orders for:

  • Payment authorization

  • Fraud prevention

  • Inventory availability

  • Shipping restrictions

  • Address verification

  • Order accuracy

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, unavailable products, payment problems, or legal restrictions.

9. ORDER INFORMATION

You are responsible for providing accurate information when placing an order, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Postal or ZIP code

  • Country or region

  • Product selection

  • Quantity

Please review your information carefully before completing checkout.

If you notice an error after ordering, contact us as soon as possible at:

service@pheenn.com

We cannot guarantee that changes can be made after an order enters fulfillment or has been shipped.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Orders may generally be eligible for cancellation when:

  • The cancellation request is received within 48 hours after the order is placed, and

  • The order has not already been processed, fulfilled, or shipped

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

After delivery, eligible products may be returned in accordance with our Return & Refund Policy.

11. PAYMENT

Available payment methods will be displayed during checkout.

Payments may be processed through third-party payment providers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method

  • The information you provide is accurate

  • You authorize the applicable charge for your order

Payment providers may apply their own terms, security procedures, fraud checks, and privacy policies.

12. PAYMENT AUTHORIZATION

An order may be subject to payment authorization before fulfillment.

Orders may be delayed or canceled if:

  • Payment authorization fails

  • Payment information is incomplete

  • The payment provider rejects the transaction

  • Fraud-prevention checks require additional review

  • The payment is reversed or disputed

If a payment issue occurs, we may contact you using the information provided during checkout.

13. TAXES, DUTIES, AND IMPORT CHARGES

Depending on your destination, your purchase may be subject to:

  • Sales tax

  • VAT

  • Import duty

  • Customs charges

  • Brokerage fees

  • Other government charges

Where such charges are collected during checkout, they will generally be displayed before payment.

Where charges are not collected during checkout, they may be assessed separately by customs authorities, carriers, or other authorized parties.

Customers are responsible for applicable import charges unless otherwise stated or required by law.

14. SHIPPING

Orders generally require approximately 1–3 business days for processing before shipment.

Typical estimated delivery times are:

Local or regional delivery: approximately 3–7 business days

International or cross-border delivery: approximately 7–21 business days

These are estimated timeframes and are not guaranteed delivery dates.

For complete information regarding shipping, tracking, international deliveries, customs, delays, lost packages, and damaged shipments, please review our Shipping Policy.

15. DELIVERY DELAYS

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs procedures

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • High shipping volume

  • Government restrictions

  • Local postal delays

  • Incorrect customer information

We will make reasonable efforts to assist customers where significant delivery problems occur.

16. RISK OF DELIVERY

Delivery and transfer of risk may be subject to applicable consumer protection laws.

Where applicable, responsibility for goods will transfer in accordance with mandatory law and the terms of the applicable delivery service.

Nothing in these Terms is intended to reduce mandatory consumer rights regarding goods lost or damaged before delivery.

17. RETURNS AND REFUNDS

Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.

Customers must contact us before returning a product.

Please contact:

service@pheenn.com

Do not return products without first receiving return instructions.

Approved refunds will generally be issued to the original payment method.

Please review our Return & Refund Policy for full details.

18. RETURN ADDRESS

Our return address is:

Chengdu Rongchuang Zhiyun Technology Co., Ltd.

Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Please contact customer support before sending a return.

19. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing essential components

please contact us as soon as possible.

You may be asked to provide:

  • Your order number

  • Clear photos

  • Video evidence where reasonably necessary

  • Photos of the packaging

  • A description of the issue

We will review the situation and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

20. CUSTOMER ACCOUNTS

If account functionality is offered, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Providing accurate account information

  • Protecting your account from unauthorized access

  • Notifying us if you suspect unauthorized account activity

We are not responsible for losses resulting from a customer's failure to reasonably safeguard login credentials, except where liability cannot legally be excluded.

21. PRIVACY

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we may collect, use, disclose, store, and process personal information.

By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.

22. COOKIES

Our website may use cookies, pixels, local storage, analytics technologies, and similar tools.

These technologies may be used to:

  • Enable website functionality

  • Maintain shopping carts

  • Remember preferences

  • Analyze website usage

  • Improve customer experience

  • Measure advertising performance

For more information, please review our Privacy Policy and any cookie preference tools available on the website.

23. THIRD-PARTY SERVICES

Our website may rely on third-party services, including:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Logistics partners

  • Analytics services

  • Advertising platforms

  • Customer support systems

  • Email providers

  • Fraud prevention services

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services except to the extent required by applicable law.

24. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience or functionality.

We do not necessarily control or endorse third-party websites and are not responsible for their content, privacy practices, security, products, or services.

Customers should review the applicable third-party terms before using external services.

25. INTELLECTUAL PROPERTY

Unless otherwise stated, website content associated with PHEENN, including:

  • Brand names

  • Logos

  • Product descriptions

  • Text

  • Graphics

  • Website layouts

  • Product photographs

  • Videos

  • Icons

  • Designs

  • Marketing materials

may be protected by intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, or commercially use protected PHEENN content without authorization, except where permitted by law.

26. USER CONTENT

If you submit reviews, comments, photographs, videos, feedback, or other content to us, you represent that:

  • You have the right to submit the content

  • The content is not unlawful

  • The content does not knowingly violate third-party rights

  • The content is not malicious, defamatory, fraudulent, or misleading

Where permitted by applicable law, you grant us a non-exclusive right to use submitted content for operating, improving, and promoting our services, subject to applicable privacy and consumer laws.

Personal information remains subject to our Privacy Policy.

27. PRODUCT REVIEWS

Reviews should reflect genuine customer experiences.

We may moderate or remove reviews that contain:

  • Spam

  • Illegal content

  • Personal information

  • Threats

  • Fraudulent claims

  • Malicious software

  • Unrelated promotional content

  • Content that violates applicable law

We will not remove a legitimate review solely because it expresses a negative opinion.

28. PROHIBITED USES

You may not use our website or services to:

  • Commit fraud

  • Violate intellectual property rights

  • Harass or harm others

  • Submit false information

  • Upload malicious code

  • Interfere with website security

  • Circumvent access restrictions

  • Scrape the website in an abusive manner

  • Attempt unauthorized access

  • Manipulate reviews

  • Abuse promotional offers

  • Conduct unlawful transactions

We may restrict access where reasonably necessary to prevent misuse.

29. FRAUD PREVENTION

We may use reasonable fraud-prevention measures to protect customers and our business.

Orders may be reviewed when they show unusual characteristics such as:

  • Inconsistent billing information

  • Unusual purchasing patterns

  • Multiple failed payment attempts

  • Suspicious account activity

  • Unusual transaction volumes

We may request additional verification or cancel transactions where reasonably necessary to prevent fraud.

30. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

  • Maintenance

  • Security updates

  • Hosting problems

  • Software updates

  • Technical failures

  • Internet disruptions

  • Circumstances outside our reasonable control

We may modify or temporarily suspend parts of the website where reasonably necessary.

31. ERRORS AND INACCURACIES

From time to time, the website may contain:

  • Typographical errors

  • Incorrect prices

  • Product description errors

  • Availability errors

  • Promotion errors

  • Shipping estimate errors

We reserve the right to correct errors and update information.

If a material error affects an order already placed, we will handle the situation fairly and in accordance with applicable law.

32. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

However, nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

Mandatory consumer protection laws will continue to apply.

33. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PHEENN and Chengdu Rongchuang Zhiyun Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

This includes any mandatory rights relating to:

  • Personal injury

  • Fraud

  • Defective products

  • Consumer protection

  • Other liability that cannot lawfully be excluded

34. CUSTOMER RESPONSIBILITY FOR PRODUCT USE

Customers are responsible for:

  • Reading available product instructions

  • Using products as reasonably intended

  • Following relevant safety guidance

  • Keeping products away from children where appropriate

  • Discontinuing use where a product appears damaged or unsafe

Products should not be used for purposes inconsistent with their intended design.

35. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of our website, violation of these Terms, or infringement of third-party rights.

This section does not apply where such obligations would be prohibited by applicable consumer protection law.

36. CONSUMER RIGHTS

Nothing in these Terms is intended to waive, restrict, or exclude rights that cannot legally be waived.

Customers may have additional rights depending on their country or region.

If mandatory local consumer protection law provides greater protection than these Terms, the applicable legal protections will prevail.

37. GOVERNING LAW

These Terms are governed by applicable laws relevant to Chengdu Rongchuang Zhiyun Technology Co., Ltd., subject to any mandatory consumer protection laws that apply in the customer's country or region.

Nothing in this section is intended to deprive consumers of protections that cannot legally be excluded.

38. DISPUTE RESOLUTION

If you experience a problem with an order, product, shipment, return, refund, or service, please contact us first.

We will make reasonable efforts to resolve legitimate customer concerns.

Email: service@pheenn.com
Phone: +852 7455701

Nothing in these Terms prevents customers from exercising dispute resolution, court, regulatory, payment-provider, or consumer protection rights available under applicable law.

39. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

40. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive our right to enforce it later.

Any waiver must comply with applicable law.

41. ENTIRE AGREEMENT

These Terms, together with applicable policies displayed on our website, form the agreement governing your use of our services.

Related policies may include:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Cancellation Policy

  • Cookie or Privacy Choices Policy

  • Other policies posted on our website

If a specific policy contains more detailed terms for a particular issue, that policy may apply to that issue.

42. CHANGES TO THESE TERMS

We may update these Terms from time to time because of changes in:

  • Business practices

  • Website features

  • Products

  • Payment systems

  • Shipping procedures

  • Legal or regulatory requirements

When we update these Terms, we may revise the Last Updated date at the top of this page.

Changes will apply prospectively to the extent required by applicable law.

43. CONTACT INFORMATION

If you have questions regarding these Terms, products, orders, shipping, tracking, returns, refunds, cancellations, or other service-related matters, please contact us.

Brand Name:
PHEENN

Legal Company Name:
Chengdu Rongchuang Zhiyun Technology Co., Ltd.

Customer Support Email:
service@pheenn.com

Phone:
+852 7455701

Business Address:
Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Return Address:
Room 201-2, 2nd Floor, Building 50, No. 888, Section 2, Chenglong Avenue,
Chengdu Economic and Technological Development Zone (Longquanyi District),
Chengdu, Sichuan Province, China

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)

Response Time:
We aim to respond within 24–48 business hours.

For faster assistance regarding an existing order, please include your order number whenever possible.

Thank you for choosing PHEENN.

We appreciate your trust and look forward to providing practical products and responsive customer service.